Shipping policy

Last updated: June 4, 2026

At Melioraen, we are committed to providing customers with a clear and reliable shipping experience for our lighting products, including chandeliers, pendant lights, wall lights, and other lighting fixtures. This Shipping Policy explains how orders are processed, shipped, and delivered.

This policy applies to orders shipped within the United States. All transactions are processed in USD.

Shipping Region

We currently ship orders within the United States.

Transaction Currency

All orders are processed in USD.

Business Days

Our business days are Monday – Friday, excluding U.S. public holidays.

Orders are not processed, packed, dispatched, or delivered by us on weekends or U.S. public holidays.

Order Cut-Off Time

Orders placed before 6:00 PM (GMT-5), Monday – Friday, will begin processing on the same business day.

Orders placed after 6:00 PM (GMT-5), during weekends, or on U.S. public holidays will begin processing on the next business day.

Order Processing and Handling Time

Our standard handling time is 3–5 business days.

During this period, your order is reviewed, verified, packed, and prepared for shipment. Handling time begins after the order is successfully placed and payment is confirmed.

Transit Time

After your order has been processed and shipped, the estimated transit time is 5–15 business days.

Transit time may vary depending on the delivery location, carrier performance, weather conditions, public holidays, or other circumstances outside our control.

Estimated Total Delivery Time

The estimated total delivery time is 8–20 business days.

This includes:

Handling Time: 3–5 business days
Transit Time: 5–15 business days
Estimated Total Delivery Time: 8–20 business days

Shipping Cost

We offer free shipping on all orders within the United States.

There are no additional shipping or handling charges applied at checkout for eligible U.S. orders.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address used during checkout.

Please allow time for the carrier tracking page to update after the tracking number has been issued.

Delivery Issues

If your order appears delayed, lost, or marked as delivered but has not been received, please contact us at info@melioraen.com with your order number and delivery details.

Our team will review the issue and assist you with the next steps where applicable.

Contact Information

If you have questions about your shipment, order status, or delivery timeframe, please contact us:

Business Name: Melioraen

Email: info@melioraen.com

Business Address: 1200 Fendley Trce, Lawrenceville, GA 30045

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-5)

Business Timezone: GMT-5