Refund policy

Last updated: June 4, 2026

At Melioraen, we want customers to feel confident when shopping for our lighting products, including chandeliers, pendant lights, wall lights, and other lighting fixtures. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for eligible purchases made through our store.

This policy applies to orders shipped within the United States and processed in USD.

Returns and Exchanges

We accept returns and exchanges for both defective and non-defective items.

Customers may request a return or exchange within 30 days of receiving the order. To be eligible, the item must be in new, unused condition and must include the original packaging, accessories, and any included parts or documentation.

Items may not be eligible for return or exchange if they show signs of use, installation, wear, damage caused by the customer, modification, missing parts, or incomplete packaging.

How to Start a Return or Exchange

To begin a return or exchange, please contact our customer support team at info@melioraen.com.

When contacting us, please include your order number, full name, email address used for the order, and a brief explanation of your return or exchange request. If the item is damaged, defective, or incorrect, please include clear photos so our team can review the issue.

After your request is submitted, Melioraen will review the return or exchange request. If the request is approved, we will provide a prepaid downloadable return shipping label and return instructions by email.

Customers must download, print, and attach the approved return label to the return package before shipping the item back.

Please do not send any item back before your return request has been approved and return instructions have been provided. Items sent back without approval may be delayed or may not be accepted.

Return Method

All approved returns are completed by mail only. We do not accept in-store returns or drop-off returns.

Return Shipping Cost

For approved returns, Melioraen covers the cost of the prepaid return shipping label.

Customers will not be charged for the approved return shipping label. The return label will be provided after the return request has been reviewed and approved.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at info@melioraen.com as soon as possible after receiving your order.

Please include your order number, a description of the issue, and clear photos of the item and packaging. Our team will review the information and provide return, replacement, exchange, or refund instructions where applicable.

Restocking Fees

We do not charge restocking fees for eligible returns or exchanges.

Refund Process and Timeline

After your approved return is received and inspected, we will notify you by email regarding the status of your refund.

If the return is approved after inspection, the refund will be issued to the original payment method within 16 business days.

Refund timing may also depend on your bank, card provider, or payment processor. Once the refund has been processed by us, additional posting time may be required by your financial institution.

Exchanges

Exchanges are available for eligible items within the 30-day return window, subject to review and approval.

If the requested exchange item is unavailable, we may offer a refund to the original payment method after the returned item has been received and inspected.

Contact Information

If you have questions about a return, exchange, refund, or damaged item, please contact us:

Business Name: Melioraen

Email: info@melioraen.com

Business Address: 1200 Fendley Trce, Lawrenceville, GA 30045

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-5)

Business Timezone: GMT-5